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How Our Legal Framework Applies to Your Account

These terms govern how your maraton89 account operates, what data we hold, and what rights you carry — including how DANA, OVO, and GoPay transactions are recorded and handled. Access is subject to local law and is available only where permitted in your region.

Account Terms & ConditionsPrivacy & Data PolicyDANA, OVO, GoPay Transaction RulesJurisdiction-Dependent AccessContact for Legal Requests
maraton89 How Our Legal Framework Applies to Your Account
POLICY HANDLING STANDARDS

How We Handle Data, Cookies and Account Security

Our approach to your data is built around limiting what we collect to what we actually need — account verification, payment processing, and session security. We do not sell your data. Cookie use on the site is restricted to session management and basic analytics; no third-party advertising cookies are placed without disclosure. Each DANA, OVO, or GoPay transaction is tied to an encrypted account session, and your withdrawal requests go through a manual verification step before funds are released to your wallet.

Data We Collect

We collect your registration details, wallet IDs for DANA, OVO, and GoPay, and session logs. Nothing beyond what is needed to run and verify your account is retained.

Cookie Policy

Session cookies keep your login active. Analytics cookies measure page performance. We do not place tracking cookies for advertising networks without your explicit consent.

Account Security Measures

Your account uses OTP verification at login and at withdrawal. If you suspect unauthorised access, freeze your account immediately from settings and contact support with your registered wallet details.

Data Retention and Deletion

We hold transaction and account records for as long as required by applicable law. You may request deletion of non-mandatory data at any time by contacting us via email with your account ID.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

For account-specific legal questions — data access requests, transaction disputes, or policy clarifications — our support team handles these separately from general play queries. Use the channel that matches the urgency and nature of your request. Players in Batam and other regions across Indonesia can use the same contact paths listed here.

Live Chat Support Open the chat widget from any page on the site. For legal and account-policy queries, state the subject clearly so the agent routes your case to the right team.
Email for Data Requests Send formal data-access or account-deletion requests by email. Include your registered account ID and the wallet type — DANA, OVO, or GoPay — used on the account.
Account Dashboard Some policy actions, like reviewing stored payment methods or updating contact details, are handled directly inside your account settings without needing to contact support.

Common Questions About Your Rights and Our Policies

These are the questions we get most often about account terms, data handling, and legal access. If yours is not here, reach support directly before taking any account action.

Yes. Send a written request to our support email with your account ID and the wallet — DANA, OVO, or GoPay — linked to the account. We will respond within the timeframe required by applicable law.

Transaction records tied to your account are retained for as long as local legal obligations require. You can request deletion of non-mandatory data; mandatory records stay per compliance rules.

We share data only where required to process payments through DANA, OVO, or GoPay, or where a legal obligation applies. We do not sell or trade your personal data to marketing or advertising companies.

Access depends on local law and the region from which you connect. We do not guarantee availability in every area. Check your local regulations and use the platform only where it is legally permitted.

Open a live chat or email support with your account ID, the wallet used — DANA, OVO, or GoPay — the transaction reference, and the date. Disputes are reviewed individually; we aim to respond promptly.

Go to your account settings and freeze the account immediately. Then contact support via live chat, providing your OTP-verified session details and the wallet linked to your account for identity confirmation.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.